Paper goods + design services
Proposal: Upon enquiry for a design project, we will re-direct you to our online submission platform, carefully designed so that we can understand your project. After your submission we can arrange a telephone call to discuss more details. In response to your submission we can set up a proposal with an estimated quote. If you decide to accept the proposal and continue working with Franchette Atelier, we require a 50% non refundable deposit to commence with any work.
Finalizing designs: After receiving your deposit, we can start with your project. As set up in the proposal, 2 to 4 design variations will be presented for each designated item of your project. Design options will be submitted to you via electronic format. Upon choosing a design direction for each designated item, 2 sets of revisions will be included in the fee. Any alterations thereafter will be billed at the current hourly rate. We will require the payment of the remaining balance of your bill, before final work will be delivered.
Electronic files: Electronic files will be submitted via dropbox or email in the following formats, depending on their use, jpeg. png. or pdf. For web only images, high res 300dpi as well as low res 72dpi formats will be provided. Print ready files will be delivered in a pdf format with the appropriate printing marks where requested.
Physical products: Printed paper goods and/or calligraphy items will be shipped to you directly or collection can be arranged. All materials will be wrapped in protective packaging with individual labels.
The ownership of final designs will be transferred to the client upon receiving full payment. Franchette Atelier has the right to showcase any design work in printed and online portfolios unless stated otherwise. Franchette Atelier does not take responsibility to have design work copyrighted or trademarked. Process work files and any media or fonts retained during the process of design, remains the property of Franchette Atelier.
Quote estimates are included in proposals. A 50% non refundable deposit is required to commence with design work. An updated bill has to be settled before final designs can be delivered. Final payments can be done in installments upon request.
SHOP & PRODUCTS
Orders will be dispatched 48 hours after being received during working hours. For specific delivery information please continue to the delivery and shipping page here.
CONDITIONS OF REFUNDS & RETURNS
If you are not entirely happy with the product you received please notify us via the contact form here. Items need to be returned within 10 days of receiving them and need to be in a sealed in the original packaging in a saleable condition. Unfortunately Franchette.atelier will not take responsibility for the cost incurred for returned items. In the case of returning products, please obtain a proof of postage certificate as we cannot refund products damaged or lost in transit. After examining returned items, we will refund the original amount paid for the item via bank transfer or Paypal. In the case of custom orders; once you confirm your details and a proof has been sent your way, your order is non-refundable and may not be canceled.
PRICING & AVAILABILITY
All prices are in British pounds. All products are subject to availability. We reserves the right to change prices and information without prior notice. Please note you are responsible for complying with local tax laws.
Franchette.atelier uses PayPal, Stripe and direct bank transfer to process payments. These are independent merchants.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
As a consumer, you may cancel a Contract at any time within seven working days. For physical products beginning on the day after you received the Products. For services, after a contract has been agreed on. To cancel a Contract, you must inform us by email as soon as possible.In the case of a return you have a legal obligation to take reasonable care of the products while they are in your possession, until you have fulfilled the conditions of returns.